5 Things to Do Before Hiring Packers and Movers: A Must-Read

Why Verification Matters Before You Hire

India's moving industry is largely unregulated, which means anyone can start a moving company with minimal infrastructure and call themselves professionals. Hundreds of customers face moving scams every year — from companies that demand extra payment on delivery to movers who hold goods hostage until additional charges are paid.

These 5 verification steps take less than 30 minutes and can save you significant money, stress, and heartbreak.

1. Verify IBA Approval

The Indian Banks Association (IBA) approval is the most reliable indicator of a professional moving company in India. IBA-approved movers have undergone background checks, demonstrated professional infrastructure, and agreed to standardised service terms.

How to verify: Ask the company for their IBA registration number and check it on the IBA website. Alternatively, ask for a copy of their IBA approval certificate.

Any company that cannot provide IBA credentials is operating without India's most important moving industry certification.

2. Get a Physical Survey — Never Accept Phone Estimates

A moving company that quotes you a price over the phone without seeing your home is either guessing or setting you up for a price revision on moving day.

A legitimate mover will offer a free in-home survey — a trained surveyor visits your home, assesses the volume of goods, notes any special requirements, and provides a written, itemized quote.

What to watch for: If the surveyor rushes through the assessment, doesn't note all your items, or is unwilling to provide a written quote — that's a red flag.

3. Read the Contract Carefully Before Signing

Your moving contract is a legally binding document. Before signing, verify that it includes:

• A detailed inventory list of all items to be moved
• Total cost breakdown — labour, packing materials, transport, insurance, taxes
• Pickup and delivery dates with a compensation clause for delays
• Insurance coverage details — what is covered, the insured value, and the claims process
• Payment terms — advance amount, balance payment timing, and refund policy

Never pay 100% upfront. Standard industry practice is 10–20% advance, with the balance paid on delivery after verification.

4. Check Reviews and References

In the age of fake reviews, look for patterns rather than individual ratings.

• Google Business reviews: Check the overall rating, but more importantly, read the 3-star and 4-star reviews — they tend to be the most balanced and honest
• JustDial, Sulekha listings: Cross-check the company's presence on multiple platforms
• Ask for references: A confident company will provide 2–3 customer references you can call
• Watch for responses to negative reviews: How a company handles complaints tells you more than the complaints themselves

5. Confirm Insurance Coverage in Writing

Transit insurance is not optional — it is the one thing that protects you if something goes wrong. Before signing the contract:

• Confirm that insurance is included in the quote (not offered as an add-on after signing)
• Ask for the name of the insurance provider and policy number
• Understand the claims process — what documentation is needed, what the timeline is, and what deductibles apply
• Declare any high-value items separately — most standard policies have per-item value limits

If a company offers "insurance" but cannot provide documentation, assume you are not covered.

The Bonus Step: Trust Your Instincts

If the quote is significantly cheaper than others, if the company is reluctant to provide written documentation, or if the surveyor was dismissive of your concerns — these are signals worth heeding. Moving your home is a significant event and you deserve a professional partner, not the cheapest option.

Om Packers and Movers has built its reputation on transparency and trust. We welcome scrutiny — our IBA approval, insurance documentation, and customer references are available on request.

Frequently Asked Questions

What is the advance payment norm for packers and movers in India?

The industry standard is 10–20% advance at the time of booking, with the balance paid at delivery after the customer has verified the condition and count of goods. Never pay more than 25–30% upfront to any moving company.

Can I cancel a moving booking and get my advance back?

Cancellation policies vary by company. Always check the cancellation and refund terms before signing. Reputable companies typically offer a full refund for cancellations made 5+ days before the move date.